Frequently Asked Questions
Everything you need to know about your 16ARLINGTON experience.
Where does 16ARLINGTON ship from and which countries do you serve?
All orders are dispatched from our warehouse in the United Kingdom. We offer tracked international shipping to over 100 countries worldwide via our premium courier partners.
What is your return policy for online orders?
We accept returns within 14 days of receipt, provided the items remain in their original condition with all security tags and packaging intact. Please note that certain delicate items and evening wear are subject to rigorous inspection.
How can I ensure I am selecting the correct size?
Detailed size guides are available on each product page. Our collections typically follow UK sizing. If you require specific measurements for a silhouette, our customer care team is available for personalized consultations.
Are duties and taxes included in the checkout price?
For customers in the UK, VAT is included. For international orders, duties and taxes are calculated at checkout for most destinations, allowing for a 'Duty Paid' delivery experience with no hidden fees.
How do I care for my 16ARLINGTON sequined and feathered garments?
Due to the artisanal nature of our pieces, we recommend professional dry cleaning only. Specific care instructions are provided on the internal garment label to ensure the longevity of delicate embellishments.
Can I modify or cancel an order once it has been placed?
As we aim to process orders rapidly, we are only able to make changes or cancellations within a very short window after placement. Please contact our support team immediately if you need to update your details.